Shipping policy
We’re committed to delivering your order as quickly and efficiently as possible. Whether you’re ordering small parts or pallet-sized equipment, we work with trusted shipping partners to get your items to you safely and on time.
Types of Freight
- Small Package Freight: Packages under 150 lbs that can be shipped with carriers like UPS Ground.
- LTL Freight (Less Than Truckload): Multiple boxes or heavy/oversized items shipped together on a pallet.
- Truckload Freight: Full truck shipments requiring multiple pallets or crates — ideal for bulk or large commercial orders.
Shipping Coverage
We currently ship within the United States only.
Carriers We Use
We partner with a wide range of reliable shipping providers, including:
- UPS Ground – Small package delivery
- Worldwide Express – Our LTL freight partner (includes access to top regional and national carriers)
LTL Freight
Orders that are too large, heavy, or fragile for small package shipping will be shipped via LTL freight. We consolidate shipments whenever possible to maximize your freight value, while still prioritizing product safety and proper handling.
Extraordinary delivery needs (such as rural, island, mountainous, or remote areas) may incur additional fees or longer delivery times. Residential lift gate service, if required, will be shown at checkout.
Freight rates are based on the shipment's weight, size, freight class, and delivery address.
We use a range of LTL carriers through our partner, Worldwide Express, to ensure fast, cost-effective service. Transit times vary by region, but most deliveries arrive within 1–7 business days from pickup.
Order Processing
- Order cutoff time: 2:00 PM PST (Monday–Friday)
- Handling time: 1–2 business days
- Transit time: 2–5 business days for most small packages
Orders placed after 2:00 PM PST will be processed the next business day.
Shipping Costs
Shipping rates are calculated at checkout based on product size, weight, and delivery location.
- Some items include free shipping — this will be noted on the product page
- Lift gate fees for LTL deliveries to residential addresses will be shown at checkout when applicable
We believe in providing transparent pricing so there are no surprises during checkout.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your order in real time using our hosted tracking page.
Our Regional & National Freight Carriers
Through our partnership with Worldwide Express, we work with the top regional and national LTL carriers to provide the best service based on your location. Below is an overview of our freight coverage and partner network.
West Regional Freight Carriers
- Best Overnite Express
- Dedicated Delivery Professionals
- Dependable Highway Express
- Frontline Freight
- GLS US
- GlovaLink Trucking
- Magnum LTL
- Midwest Motor Express
- Oak Harbor
- ProTrans
- Reddaway
- Total Transportation
Midwest Regional Freight Carriers
- AAA Cooper Transportation
- Cross Country Freight Solutions
- Dayton Freight
- Dohrn Transfer
- Dugan Truck Lines
- Fort Transportation
- Holland
- Magnum LTL
- Midwest Motor Express
- N&M Transfer
- Pitt Ohio
- RMX
- Southwestern Motor Transport
- Tax AirFreight
- Ward Trucking
Southwest Regional Freight Carriers
- AAA Cooper Transportation
- Averitt Express
- Dugan Truck Line
- Magnum LTL
- ProTrans
- Southeastern Freight Lines
- Southwestern Motor Transport
- Vocar Transportation
Northeast Regional Freight Carriers
- 2 Day Transportation
- A. Duie Pyle
- JP Express
- N&M Transfer
- Pace Motor Lines
- Pitt Ohio
- Ward Trucking
Southeast Regional Freight Carriers
- AAA Cooper Transportation
- Averitt Express
- Southeastern Freight Lines
National Freight Carriers
- ABF Freight
- Central Transport
- Custom Companies
- Daylight Transport
- Estes Express Lines
- Forward Air
- Old Dominion
- R+L Carriers
- Roadrunner Transportation
- SAIA
- TForce Freight
- XPO Logistics
Need Help?
Questions about shipping, tracking, or delivery? We’re here to help.
- Email: support@concretetoolsdirect.com
- Phone: (855) 281-1918
- Address: 1101 Thorpe Lane, #105-411, San Marcos, TX 78666
- Hours: Monday–Friday, 8:00 AM – 5:00 PM CST
We aim to respond within 1 business day.